Frequently Asked Questions
Who can get the Cashback Card?
Existing UW customers. If you’re not with UW yet, the quickest route is to go through our Home Energy Health Check, or see how to switch to Utility Warehouse
How do I actually get the money?
It's not a separate payout. The cashback you earn is credited straight onto your monthly UW bill, so you can see exactly what your spending saved you.
Is the £250 guaranteed?
No — it's "up to £250". It's for new UW customers who switch two or more eligible services within 30 days and pay by Direct Debit, and the more services you take, the bigger the bonus. It's paid onto your Cashback Card in £50 instalments, and can be taken back if bundle services are cancelled within 12 months. I'll confirm the exact amount for your household before you decide anything.
What does the card cost?
A one-off £10 to set up and £3 a month to run, with a 3-month free trial for new customers.
Is my money safe?
The card's issued by PSI-Pay Ltd under a Mastercard licence and regulated by the FCA. The balance is safeguarded e-money (not FSCS-covered like a bank account).
How do I find out if it's worth it for me?
Take the 30-second qualify check and I'll come back to you with a straight answer for your household — no pressure either way. Do I Qualify? Click Here to find out